Shipping policy

At Vellora Mart, we are committed to delivering your orders safely, securely, and as quickly as possible.

Order Processing

All orders are usually processed within 1–2 business days after order confirmation. Orders placed on weekends or public holidays may be processed on the next working day.

Delivery Time

Estimated delivery time across Pakistan is approximately 3–7 business days, depending on your location and courier service availability.

Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before you complete your order.

Cash on Delivery

Cash on Delivery (COD) is available on eligible orders across Pakistan.

Order Tracking

Once your order has been dispatched, tracking details may be shared with you through SMS, WhatsApp, email, or the courier service.

Correct Delivery Information

Please make sure your full name, phone number, and complete delivery address are correct when placing your order. Vellora Mart will not be responsible for delays caused by incomplete or incorrect customer information.

Failed Delivery

If your order is returned because:

  • the customer was unavailable,
  • the parcel was refused,
  • or incorrect delivery details were provided,

additional shipping charges may apply if the order is sent again.

Damaged or Incorrect Orders

If your parcel arrives damaged, defective, leaking, or you receive the wrong product, please contact Vellora Mart within 48 hours of receiving your order.

We may request:

  • clear photos of the parcel,
  • photos of the product,
  • or an unboxing video

to help us verify the issue.

Once verified, we will assist you with an appropriate replacement or resolution.

Delivery Delays

Sometimes deliveries may be delayed due to:

  • courier-related issues,
  • weather conditions,
  • public holidays,
  • high order volume,
  • remote locations,
  • or other circumstances beyond our control.

We appreciate your patience in such situations.

Contact Us

For any shipping or order-related questions, please contact Vellora Mart Customer Support through the contact information available on our website.

Website: VelloraMart.com